staff for GSI are generally stationed on a loading dock at a warehouse
without local office access. They exclusively handle the unloading
of freight from incoming delivery trucks from the inside of the
vehicle onto the loading dock (=Lumper Services). Prior to implementing
Tango’s wireless mobile data management solution, GSI staff
recorded transaction details, cash payments, and other billing information
on paper forms that needed to be sent to GSI’s main office
for data entry and to initiate billing to either the warehouse or
the shipping company. Simple work processes required multiple data
entry handling, were open to human error, data misrepresentation
and fraud and involved time intensive reporting and billing procedures.
The new wireless mobile system records information
via PDA and securely transmits the data directly to the centralized
database. Transactions can be viewed in almost real time so that
delivery status can be checked, billing processes can be triggered
automatically, payroll can be calculated based on the uploaded staffing
reports and clients can view their accounts on-line.
1. Mobile Application
- Wireless data line connection to the
- Authenticated sign-in sets PDA up for
specific user/ location.
- PDA captures the driver’s signature
for data validation and security.
- Palm printer provides instant receipt PDA
can take pictures and attach them to transaction.
2. Web-enabled Database Back-end:
- Centralized database provides secure
- Authorized third parties have selected
access to data.
- Powerful query and reporting features
allow up-to-the minute access to field data.
- Staffing reports provide the necessary
information to easily calculate payroll for hourly workers.
Tango developed the proto-type and won the contract
to develop this turn-key mobile system. Field testing proved successful
and full fleet deployment is underway.
Field data and especially cash transactions are
validated and instantly uploaded to eliminate errors and re-keying
of information. Customers and warehouses have up to the minute access
to field data. Billing cycles are shortened due to instant data
input. Data such as billing, conract or employee changes can be
pushed out to the field PDAs effectively. Lenghty paper transaction
and double recording of information is eliminated.
GSI expects to recover the total cost of investment
in the first year of system deployment and to experience substantial
savings in following years.
GSI, Inc. provides freight lumper services at loading
docks for a variety of commercial clients including various Giant
Food, Inc. locations. The company has about 500 employees and is
the largest Lumper Service Provider on the East coast. - For more
information, visit www.gsipro.com